Host does not exist - PuTTY

Technical Support
1

I installed an offline image on the verdin am62 from a yavia board. I also installed putty but when I put in the host name, it doesn’t identify me. What have I failed to do?

2

Hi, I’m the Toradex AI Assistant. The Toradex Support team will follow up with you shortly!

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It sounds like you might be encountering an issue with the hostname resolution or network configuration. Here are a few steps to troubleshoot and resolve the issue:

  1. Verify the Hostname:

    • Ensure that you are using the correct hostname format. The hostname is typically composed of the module family, processor, and serial number in the format: <family>-<processor>-<serial number>.local. For example, if your module’s serial number is 123456, the hostname might be something like verdin-am62-123456.local.

  2. Check Network Connectivity:

    • Make sure that both your host machine (where Putty is installed) and the Verdin AM62 module are on the same network. You can verify this by checking the IP addresses of both devices.

  3. Use IP Address Instead of Hostname:

    • If the hostname is not resolving, try using the IP address of the Verdin AM62 module directly in Putty. You can find the IP address by connecting to the module via a serial console and running the ifconfig or ip addr command.

  4. Ensure SSH Service is Running:

    • Verify that the SSH service is running on the Verdin AM62 module. You can check this by connecting to the module via a serial console and running:
      systemctl status ssh
    • If the SSH service is not running, you can start it with:
      systemctl start ssh

  5. Check Firewall Settings:

    • Ensure that there are no firewall rules blocking SSH connections on your network or on the Verdin AM62 module.

  6. Verify Putty Configuration:

    • Double-check the settings in Putty. Ensure that you are using the correct port (default is 22 for SSH) and that the connection type is set to SSH.

If you have followed these steps and are still experiencing issues, please provide more details about any error messages you are seeing or any additional steps you have taken. This will help in diagnosing the problem further.

Please, also check if these links can help you solve your problem:

Offline updates usb fail.

4

My board´s hostname is verdin-am62-15363911.local and it still gives the same error

5

Do I need an ftdi to connect the debug usb port to the pc? I’m using a yavia board and a verdin am62

6

Dear @carlar,

Thank you for contacting us.
First of I have a few questions:
1.) Are the device and your host PC in the same local network? You can connect to the device by serial console and check the hostname and other information.
2.) Is putty installed on host PC?

Best regards,
Collin

7

Dear @carlar,

Has your issue been resolved?

Best regards,
Collin