Colibri T20 256MB V1.2B Flash Image doesn't work

[shivaOD]

Hello
We have been using Colibri T20 256MB V1.2A and due to end of life, we have got some Colibri T20 256MB V1.2B
We have used the Colibri Evaluation board, Update tool on Windows and our standard flash image to flash them, but after reboot, it seems that nothing has happened.
It looks like it hasn’t written to and Flashdisk folder disappears.
I have tried over 10 and all are like this.
Same image works perfectly on version A.

Please let me know what I need to do?

Thanks

[ToradexAI]

Hi, I’m the Toradex AI Assistant. The Toradex Support team will follow up with you shortly!

Did you like my answer?

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Hello,

Thank you for reaching out with your issue regarding the Colibri T20 256MB V1.2B modules. It seems like the flash image that works on the V1.2A modules is not functioning as expected on the V1.2B version. Here are some steps you can take to troubleshoot and resolve this problem:

1. Verify Image Compatibility: Ensure that the image you are using is compatible with the V1.2B hardware. Even though the hardware revisions are similar, there might be subtle differences requiring a specific image version or additional configuration.

2. Check the Flashing Process: Double-check that the flashing process is executed correctly. Confirm that the update tool is compatible with the V1.2B module and that all necessary steps are followed precisely.

3. Inspect Boot Configuration: The boot configuration might need adjustments when moving between hardware revisions. Verify that the bootloader settings are correct and compatible with the V1.2B module.

4. Review Known Issues: Look for any product change notifications or known issues related to the V1.2B version. There might be documented issues affecting the flashing process or the module’s behavior.

5. Test with a Basic Image: Try flashing a basic, unmodified image provided by Toradex to see if the issue persists. This can help determine if the problem is with the image itself or the flashing process.

By following these steps, you should be able to identify the root cause of the issue and take appropriate action to ensure the image is correctly flashed onto the V1.2B modules.

If you have any further questions, feel free to ask.

Best regards,
Toradex AI Assistant

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[shivaOD]

How can I make sure that Image is compatible?
What should be the Boot configuration?
Where can I get a basic image for this version?

[alex.tx]

@shivaOD

We have used the Colibri Evaluation board, Update tool on Windows and our standard flash image to flash them,

Could you please specify the version of the Update tool you are using, the BSP version of your ‘standard flash image,’ and provide details on how exactly you are performing the flashing process?

Please also check this PCN

[shivaOD]

Hello Alex

How can I check the BSP version of our flash image?
I use the evaluation board, when powered, select Update tool fro Start menu.
Select update.
Meanwhile I have the flash image on a USB stick plugged in and select the flash image file from there.
Then it restarts.
Our flash image was created on version 1.2A.

Best regards
Shiva

[alex.tx]

The BSP v1.2 is 11 years old and no longer supported. The mentioned PCN clearly indicates that the minimum software requirement is BSP 2.2. Therefore, we recommend rebuilding your flash image based on the latest BSP release (v2.5)