I am trying to use easy installer to deploy my build on a USB drive. However, no matter what USB drive format, FAT32, FAT I try, I get “Error mounting external device”. Does it take NTFS, or only ext4, or something else entirely?
Thanks!
Steve
Sure, the FAT32 formatting is supported. Can you please provide the version of Toradex Easy Installer you are using?
5.7.2+build.14 which is the latest, I believe.
I have tried multiple drives and reformatted to fat32, and NTFS with no effect. Still says it can’t mount external device (/dev/sda1).
Steve
Could you please provide the output of the dmesg command after inserting the FAT32 formatted USB drive using the serial debug console.
Hi @alex.tx
[ 24.750241] usb 1-1.2: new high-speed USB device number 5 using xhci-hcd
[ 24.997694] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 24.999128] scsi host0: usb-storage 1-1.2:1.0
[ 26.547940] scsi 0:0:0:0: Direct-Access CENTON DS Pro PQ: 0 ANSI: 0 CCS
[ 26.550519] sd 0:0:0:0: [sda] 62570496 512-byte logical blocks: (32.0 GB/29.8 GiB)
[ 26.551273] sd 0:0:0:0: [sda] Write Protect is off
[ 26.551281] sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
[ 26.552019] sd 0:0:0:0: [sda] No Caching mode page found
[ 26.557436] sd 0:0:0:0: [sda] Assuming drive cache: write through
[ 26.603862] sda: sda1
[ 26.606668] sd 0:0:0:0: [sda] Attached SCSI removable disk
[ 31.810520] AUX_USB: disabling
[ 31.810526] MIPI_PHY: disabling
[ 31.810531] +V3.3_SD: disabling
[ 64.460116] usb 1-1.2: USB disconnect, device number 5
[ 282.260931] usb 1-1.2: new high-speed USB device number 6 using xhci-hcd
[ 282.504028] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 282.505776] scsi host0: usb-storage 1-1.2:1.0
[ 285.094339] scsi 0:0:0:0: Direct-Access CENTON DS Pro PQ: 0 ANSI: 0 CCS
[ 285.096105] sd 0:0:0:0: [sda] 62570496 512-byte logical blocks: (32.0 GB/29.8 GiB)
[ 285.098445] sd 0:0:0:0: [sda] Write Protect is off
[ 285.098454] sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
[ 285.099237] sd 0:0:0:0: [sda] No Caching mode page found
[ 285.104636] sd 0:0:0:0: [sda] Assuming drive cache: write through
[ 285.129952] sda: sda1
[ 285.132765] sd 0:0:0:0: [sda] Attached SCSI removable disk
[ 2851.703591] configfs-gadget gadget: high-speed config #1: RNDIS
[ 2851.703742] IPv6: ADDRCONF(NETDEV_CHANGE): usb0: link becomes ready
[ 3071.644130] usb 1-1.2: USB disconnect, device number 6
[ 3077.240327] usb 1-1.2: new high-speed USB device number 7 using xhci-hcd
[ 3077.485810] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 3077.486346] scsi host0: usb-storage 1-1.2:1.0
[ 3080.098654] scsi 0:0:0:0: Direct-Access CENTON DS Pro PQ: 0 ANSI: 0 CCS
[ 3080.101930] sd 0:0:0:0: [sda] 62570496 512-byte logical blocks: (32.0 GB/29.8 GiB)
[ 3080.102761] sd 0:0:0:0: [sda] Write Protect is off
[ 3080.102770] sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
[ 3080.103836] sd 0:0:0:0: [sda] No Caching mode page found
[ 3080.109171] sd 0:0:0:0: [sda] Assuming drive cache: write through
[ 3080.135799] sda: sda1
[ 3080.139358] sd 0:0:0:0: [sda] Attached SCSI removable disk
[ 3119.767596] usb 1-1.2: USB disconnect, device number 7
[ 3127.413535] usb 1-1.2: new high-speed USB device number 8 using xhci-hcd
[ 3127.658709] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 3127.659544] scsi host0: usb-storage 1-1.2:1.0
[ 3130.274752] scsi 0:0:0:0: Direct-Access CENTON DS Pro PQ: 0 ANSI: 0 CCS
[ 3130.277152] sd 0:0:0:0: [sda] 62570496 512-byte logical blocks: (32.0 GB/29.8 GiB)
[ 3130.278114] sd 0:0:0:0: [sda] Write Protect is off
[ 3130.278123] sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
[ 3130.279192] sd 0:0:0:0: [sda] No Caching mode page found
[ 3130.284596] sd 0:0:0:0: [sda] Assuming drive cache: write through
[ 3130.325728] sda: sda1
[ 3130.328609] sd 0:0:0:0: [sda] Attached SCSI removable disk
[ 3143.061219] usb 1-1.2: USB disconnect, device number 8
[ 3164.786156] usb 1-1.2: new high-speed USB device number 9 using xhci-hcd
[ 3165.031998] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 3165.033122] scsi host0: usb-storage 1-1.2:1.0
[ 3167.619486] scsi 0:0:0:0: Direct-Access CENTON DS Pro PQ: 0 ANSI: 0 CCS
[ 3167.621524] sd 0:0:0:0: [sda] 62570496 512-byte logical blocks: (32.0 GB/29.8 GiB)
[ 3167.622356] sd 0:0:0:0: [sda] Write Protect is off
[ 3167.622366] sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
[ 3167.623252] sd 0:0:0:0: [sda] No Caching mode page found
[ 3167.628592] sd 0:0:0:0: [sda] Assuming drive cache: write through
[ 3167.674577] sda: sda1
[ 3167.677345] sd 0:0:0:0: [sda] Attached SCSI removable disk
I even rebooted the devboard and still got the error message. Also, I have a SD card, 64GB. It gave me basically the same message, before and after a reboot.
Could you please perform the following steps:
- Boot Toradex Easy Installer.
- Insert a USB drive formatted in FAT32.
- Execute the
dmesgcommand. - Attach the complete output of the
dmesgcommand.
@alex.tx
The above message doesn’t include the startup, but it includes all the parts where the USB was inserted from dmesg. But I can do that, yes.
OK, this time I inserted a blank drive. I didn’t get the message. So I added back the folder that contained the build, but named the folder a short name and not the name of the build, and it found it just fine.
So, at this point, I think the issue was the file name was illegal, which caused a problem in reading it.
Steve