I’m trying to update my profile information in TorizonCloud because I need to change my email and password. However, when I try to change my password it results in an internal sever error. When I try to change my email, I get a confirmation that my profile has been updated, but the new email address does not get saved (but for some reason, changes to the first name and last name fields do get saved, just not the new email).
Hi, I’m the Toradex AI Assistant. The Toradex Support team will follow up with you shortly!
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Hello!
It seems that specific information about updating profile information in Torizon Cloud isn’t readily available in the documentation. Torizon Cloud is primarily designed for device and fleet management, which includes functionalities like deploying updates and monitoring devices. However, details about profile management features are not explicitly covered.
If you have any other questions about Torizon Cloud or need further clarification on its functionalities, feel free to ask!
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Toradex AI Assistant
Greetings @srussett,
Regarding changing the email address, this is a known interaction. Changing the email address associated with your account is a bit involved in the back-end and requires a formal request to us.
For the password though, I just tried changing the password on my account myself just now and it worked without the error you observed. Does this error keep happening to you if you try to change your password again?
Best Regards,
Jeremias
Hello,
Yes I am still getting the error, though it’s now a mix of the internal server error I screenshotted before and being brought back to the Update Password page after I try to enter a new password. Also, how can I submit a formal request to change my email?
Yes I am still getting the error, though it’s now a mix of the internal server error I screenshotted before and being brought back to the Update Password page after I try to enter a new password.
Hmm interesting let me bring this up with our team, since I’m unable to reproduce the issue myself with changing password on my account. What is the current email address associated with the account where you are seeing this issue?
The team will need to know this in-case the issue is somehow specific to your account.
Also, how can I submit a formal request to change my email?
Well I said “formal request”, but in reality you just need to ask me or anyone at Toradex that you want to change the email associated with your Torizon Cloud account so that we can make a request to our team to perform the change. We just need to know what the current email address is, and what the new email address will be.
Best Regards,
Jeremias
The email associated is sam@russetts.com
Thank you for the information I’ll pass this along to our team for analysis.
Best Regards,
Jeremias
The team here took a look at the password issue and didn’t notice anything wrong. They were also unable to reproduce it, similar to me. So it’s quite a strange issue you’ve encountered
Just to unblock you on this point the team went ahead and set a flag on your account. This will make it so that the next time you login to that account with your current password it will trigger a password update change. That way you can go ahead and change the password on the account.
Best Regards,
Jeremias
Thanks for flagging the account, I was able to update the password but I still cannot change my email associated with the account.
If you could do this for me I’d greatly appreciate it, the new email I want is jameg@iastate.edu
If you could do this for me I’d greatly appreciate it, the new email I want is jameg@iastate.edu
I’ll put in the request and let you know once there is an update.
Best Regards,
Jeremias
I got word from our team internally that the email change has gone through. You should get an email notification on the new email address. It would be appreciated if you could confirm this.
Best Regards,
Jeremias