Toradex easy Installer USB OTG list of images not appearing

A_M · March 7, 2023, 7:09pm

Hello,

I currently using Toradex Easy Installer through USB OTG, but Im not able to see the list of images from the toradex server. I can see the USB RNDIS and Ethernet connection (IP address).

alex.tx · March 7, 2023, 8:05pm

Could you use serial debug console and issue “traceroute tezi.toradex.com” command ? Then collect its output and share it there.

A_M · March 7, 2023, 8:47pm

Hi Alex,

Here’s the output of the issue command “traceroute tezi.toradex.com”

. Thank you.

alex.tx · March 7, 2023, 9:48pm

Please request that your IT personnel check the NAT/Firewall settings and enable access to tezi.toradex.com

A_M · April 5, 2023, 1:18am

Thank you, Alex. One more thing, even though I can see Toradex Easy Installer on the device. I get this “Downloading Troadex Easy Installer Failed…”, the message is this normal? Thank you.

alex.tx · April 11, 2023, 7:20pm

If the Toradex Easy Installer GUI started succefuly you can ignore that message.

A_M · April 11, 2023, 8:27pm

Hi Alex,

Toradex Easy Installer GUI starts successfully after that message. I was just wondering why the message would say failed and not successful like in the image below from

Thank you