LIBUSB timeout error

Technical Support
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the board was not pinging to any ip and this usb issue i was unable to accesss the the board through ip , is it software related problem or harware related problem

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Hi, I’m the Toradex AI Assistant. I’m in early beta, and I would appreciate your feedback.
The Toradex Support team will follow up with you shortly!

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Handshake,

A libusb timeout error, combined with the inability to ping any IP address from your board, suggests a communication or configuration issue between your host machine and the Toradex board. Here are steps to troubleshoot and potentially resolve the issue:

  1. Check USB Connection: Ensure the USB cable is properly connected to both the host machine and the Toradex board. Try using a different USB port or cable to rule out hardware issues.

  2. Verify Board Power and Boot: Make sure the board is powered on and boots correctly. Check for any visible error messages on the serial console during boot, which can provide clues about the failure.

  3. Serial Console Access: Use a serial console to access the board’s U-Boot or Linux shell. This can help you verify if the network configuration is correct or if there are any errors preventing network communication.

  4. Network Configuration: If you can access the board via the serial console, check the network configuration (e.g., IP address, subnet mask, gateway) and ensure it’s correctly set up for your network environment. Use commands like ifconfig or ip addr show to view network settings and ping to test connectivity.

  5. USB to Ethernet Adapter: If you’re using a USB to Ethernet adapter, ensure it’s supported by the Toradex board’s Linux kernel. You might need to check dmesg for any kernel messages related to the USB device and ensure the correct drivers are loaded.

  6. Update Firmware and Software: Ensure your Toradex board is running the latest firmware and software versions. Firmware issues can sometimes cause unexpected behavior, including network and USB problems.

  7. Libusb Application Debugging: If you’re developing or using a custom application that relies on libusb for communication, ensure the application is correctly handling USB devices. Check for any known issues with libusb on your specific Linux kernel version.

  8. Firewall and Security Software: On your host machine, temporarily disable any firewall or security software that might block communication with the Toradex board.

If these steps do not resolve the issue, it might be necessary to delve deeper into the specific configurations of your development environment and the application you’re using. Without direct access to the board or more detailed error logs, these general steps are the best starting point for troubleshooting the described symptoms.

Best regards,
Toradex AI Assistant

Please, also check if these links can help you solve your problem:

SSH | Toradex Developer Center.

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i have followed the above suggested steps but still i am getting the same error

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Hi @surya11,
I hope you are holding the recovery switch for 6 seconds for enetring into recovery mode.
Also, try changing the USB cable, COM port.
Are you getting this error with Toradex Easy Installer version 5 as well?

5

Hi, I’m the Toradex AI Assistant. The Toradex Support team will follow up with you shortly!

Did you like my answer?

:+1: :-1:

Based on the context provided, it seems like you are experiencing issues with accessing your board via IP and encountering a USB-related error. The problem could be either software or hardware-related, but without more specific information, it’s difficult to determine the exact cause.

Here are some steps you can take to troubleshoot:

  1. Network Configuration: Ensure that the board is properly connected to the network. You can use tools like arp-scan on Linux or nmap on Windows to verify if the board’s IP address is visible on the network.

  2. USB Connection: Check the USB connection to ensure it is secure and that the correct drivers are installed on your host machine. If the USB connection is not stable, it might cause issues with accessing the board.

  3. SSH Configuration: If you are trying to access the board via SSH, ensure that the SSH service is running on the board. You can check the SSH service status using journalctl for any related log messages.

  4. Serial Console Access: If network access is not possible, try accessing the board via a serial terminal emulator like Picocom, Minicom, or Putty to check the board’s status and configuration.

  5. Hardware Check: If none of the above steps resolve the issue, there might be a hardware problem. Check the board for any visible damage or loose connections.

If these steps do not help in identifying the issue, further investigation with more detailed logs or error messages would be necessary to pinpoint the problem.

Please, also check if these links can help you solve your problem:

LIBUSB timeout error.

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Hi @surya11 ,

Is the issue solved or still facing the issue?