Installation issue with Torizon IDE Extension- Assistance Required

Technical Support
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1

Hi,
I am reaching out to report a strange issue I am facing during the installation of Torizon IDE Extension in VS code.
I installed the Torizon plug-ins by following the short video provided in Toradex community.
The main problem I observed when Click “VERIFY” command in Torizon IDE Installation Wizard.
The Windows PowerShell window briefly appears and then immediately closes. Following that, the “Torizon IDE Installation Wizard” becomes unresponsive — specifically, the “VERIFY” option remains inactive and cannot be selected.

Despite several attempts and verifying the installation requirements, the issue persists. I would appreciate it if you could assist me in resolving this matter or guide me through any additional troubleshooting steps.

Regards,
Raghu

2

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Hello Raghu,

Thank you for providing detailed information about the problem you’re encountering with the Torizon IDE Extension installation in Visual Studio Code.

Based on your description, here are a few steps you can take to troubleshoot and potentially resolve the issue:

  1. Ensure Proper Installation of Visual Studio Code and WSL:

    • Make sure you are running Visual Studio Code natively on Windows, not from within WSL.
    • Verify that Windows Subsystem for Linux (WSL) is installed and set to version 2.
    • Open PowerShell (as Administrator) and run:
      wsl --install
      and then ensure the correct version:
      wsl --set-version <YourDistroName> 2

    (Reference) (Reference)

  2. Uninstall Previous Torizon IDE Extension:

    • If you have installed a previous version of the Torizon IDE Extension, uninstall it before setting up the latest one.
      (Reference)

  3. Check VS Code Developer Console for Errors:

    • In Visual Studio Code, open the Command Palette (Ctrl+Shift+P), type “Developer: Toggle Developer Tools” and look at the Console tab.
    • See if there are any error messages when you click “VERIFY” in the Torizon IDE Installation Wizard. If there are errors, please let me know what they say.
      (Reference)

  4. Run PowerShell as Administrator:

    • Sometimes, lack of permissions can cause PowerShell windows to close immediately. Right-click on the PowerShell icon and select “Run as Administrator”, then try the setup steps again.

  5. Additional Troubleshooting:

    • Ensure no antivirus or security software is interfering with the process.
    • Restart your machine after completing WSL-related steps.

If the problem persists after these steps, please share any error logs you find in the Developer Console inside VS Code. This information can help further diagnose the issue.

Best regards,
Toradex AI Assistant.

3

Additional details I discovered in the Command Palette window:
An error occurs when I click on the Torizon extension.

image
image684×472 17.1 KB

mainThreadExtensionService.ts:107 Activating extension ‘Toradex.apollox-vscode’ failed: command ‘torizon.uninstallTorizonWSL’ already exists.

4

Greetings @raghu.kumar,

Could you share some additional information regarding your setup.

First of all, what version of Windows do you have running on your PC?

Next, have you tried to install the extension manually instead of using the Installation Wizard as documented here?: Set up the Torizon IDE Extension Environment | Toradex Developer Center

Does this other method also result in issues?

Best Regards,
Jeremias