imx6ULL Easy Installer crash

[BDSKPEF]

Hi, using imx6ULL with Colibri evaluation board.

• Colibri imx6ULL 256MB V1.1A
• Colibri Evaluation board V3.2

With the preloaded installer 4.x.x
The installer turns up on VGA but when selecting a image to install screen goes blank. With VNC the connection breaks.

I managed to install Easy Installer 5.7.6 using recovery - but same issue. From the console i can see that the tezi app stops.

Easy Installer 6.8.0 can not find the USB device when starting the recovery from windows.

So im at a dead end - any suggestions of what is wrong ?

[ToradexAI]

Hi, I’m the Toradex AI Assistant. The Toradex Support team will follow up with you shortly!

Did you like my answer?

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Based on the context provided, here are some suggestions to address the issues you’re experiencing with the Easy Installer on the Colibri iMX6ULL and Evaluation board:

1. Firmware Updates: Ensure that both the Colibri iMX6ULL module and the Evaluation board have the latest firmware updates. This can help resolve any compatibility issues with the Easy Installer.

2. USB Connection: For the issue with Easy Installer 6.8.0 not recognizing the USB device during recovery, try using different USB ports or cables. This can help determine if the problem is related to a faulty connection or port.

3. Console Logs: Investigate the console logs for any error messages or warnings when the tezi app stops. This information can provide clues about what might be causing the app to stop functioning.

4. Compatibility Check: Verify the compatibility of the Easy Installer versions with your specific hardware setup. There might be known issues with certain versions that could be resolved by using a different version.

5. Manufacturer Support: If the issues persist, consider reaching out to Toradex support or checking their community forums. Other users may have encountered similar issues and could offer solutions or workarounds.

These steps should help you troubleshoot and potentially resolve the issues you’re facing with the Easy Installer.

Please, also check if these links can help you solve your problem:

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Hi, I’m trying to flash the Toradex Easy Installer on the IMX6ULL 512Mb via USB OTG, but I’m facing the issue that Windows doesn’t recognize the device. I follow these steps: I interrupt the kernel boot process. I run the command bmode usb. I execute the recovery-windows.bat process from my host machine. Subsequently, the latter step gives an error message that it can’t find the USB device. This is correct, as the device isn’t being initialized properly. I get the error message Device Descri…

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[pfarre]

Partially solved:

• when installation starts resolution changes - and the 7" display was also attached, so more than one resolution. With the 7" disconnected the installation works.

But still the recovery USB device is not found with Easyinstaller 6.8 while it works with version 5.7.6

[bruno.tx]

Hello @pfarre,

It looks like the original issue was related to a multi-display setup problem in an older version.

The problem with the USB device not working with the Toradex Easy Installer 6.8.0 is likely related to a missing driver association.
Please check the “Troubleshoot on Windows” section on the following page: Loading Toradex Easy Installer | Toradex Developer Center

Best Regards,
Bruno