Error while deploying tezi on Apalis TK1


We have a customer here that has a problem while flashing the tezi on the TK1, follow below the log:

citisystems@citisystems-Vostro-3550:~/Documentos/Apalis-TK1_ToradexEasyInstaller_1.7-20180731$ /


Downloading Toradex Easy Installer…

write RCM query version: USB transfer failure

./tegrarcm: error initializing RCM protocol: Resource temporarily unavailable

Downloading Toradex Easy Installer failed…

He’s using a Linux on host machine, the JP2 is removed and he changed the USB cable three times.

Has anyone already had this problem? What can we do to try to solve this issue?

Thanks in advance.

Daniel Morais