We are currently investigating and evaluating software update capabilities with Torizon Cloud.
In the process, we have encountered a potential administrative issue.
In our operation, the person in charge of administration may change.
If the person in charge changes, it may be necessary to change the email address settings for the account.
For this reason, we checked to see if the account email address could be changed.
I went to personal info in Keycloak account management to check the operation to change the email address and name.
After saving, I get the message “Your account has been updated.
When I check, I see that my name has been updated, but my email address has not.
The UI itself allows the email address to be changed, so I am assuming there must be some condition.
Would you tell me if the email address cannot be changed or if there is some condition to change it?
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Dear Yoshinobu Kato,
Thank you for reaching out with your query regarding the email address change in Torizon Cloud.
Based on the information provided, it seems that you are attempting to change the email address through the Keycloak account management interface but are encountering issues where the email address does not update despite receiving a confirmation message.
Currently, the Torizon Cloud platform may have certain restrictions or conditions that prevent the email address from being changed directly through the UI. This could be due to security policies or other administrative controls in place.
To resolve this issue, I recommend the following steps:
Contact Torizon Support: Reach out to Torizon Cloud support directly. They can provide specific guidance and may be able to assist in updating the email address for your account manually if it is not possible through the UI.
Check Documentation: Review the Torizon Updates Documentation and TorizonCore Upgrade Notes for any specific instructions or conditions related to changing account details. There might be additional steps or requirements that need to be fulfilled.
Administrative Controls: Ensure that you have the necessary administrative permissions to make changes to the account. Sometimes, certain changes can only be made by users with specific roles or permissions.
If you need further assistance, please provide more details or contact Torizon Cloud support directly for a more tailored solution.
It is possible to change the email address associated with an account. But this is something that must be done via request to our team manually. This is due to security reasons and all this change affects in the backend.
It is highly suggested to create a generic company email address to associate with your account rather than a specific person’s email address. For example like “torizon-cloud@mycompany.com” That way even if your administrator changes or leaves the email address itself would remain the same even if the person behind it changes. This would help alleviate future need to change the email address again.
All that said, would you like me to put this request in with our team? Also for what email address are you requesting this for and to what email address do you want to change it to?
Thank you for your response.
I’ve got the full information I needed.
I have been proceeding a preliminary evaluation for the actual operation and have received a request to include other members of the group in the evaluation.
The purpose of my question was to ask if I could change my account to a group email address and continue the evaluation with the group members.
I will consider registering with a group address at the time of the actual contract.
