During Recovery mode USB is not getting detected in windows 10 PC

Technical Support
, , ,
1

Hi All,

We connected USB→ USB cable from Window 10 PC to the platform and tried to launch the Toradex easy installer application. We followed the usual steps for entering the recovery mode but we are getting the below error. Attaching screen shot for the reference(Error.png for reference).Could you please let us know any driver needs to be installed in windows10 PC to resolve the error or any other steps needs to be followed.
Regards,Deepak

Error
Error982×518 8.15 KB

2

Hi, I’m the Toradex AI Assistant.

I might make mistakes or occasionally get you wrong. Our support team will step in if needed.

Windows Driver Installation for Toradex Easy Installer

The “Failure to Open USB Device” error you’re encountering is a common issue on Windows systems when the necessary driver for the USB Download Gadget isn’t properly installed (1).

Solution Steps

1. Check Device Manager

First, open Device Manager and look for your module - it should appear as a USB Download Gadget (1).

:warning: Important: If the SoM appears as a different type of device, Windows has assigned the wrong driver and you’ll need to uninstall it first before proceeding (1).

2. Install the Correct Driver

Follow these steps to manually install the ADB device driver (1):

  1. Open Device Manager
  2. Right-click on USB Download Gadget and choose “Update Driver”
  3. Select “Browse my computer for drivers” → “Let me pick from a list of available drivers on my computer”
  4. Uncheck “Show compatible hardware” if the checkbox is present, then select “Universal Serial Bus Devices”
  5. Choose “WinUSB Device” → “ADB device” and click “Next”
  6. Select “Yes” to the pop-up window to set the USB as an ADB device
  7. Reboot your SoM and the error should be resolved

3. Alternative Driver Installation

If step 3 above fails and you cannot find the driver in the hardware types list, download the driver from the Android documentation (1):

  1. Download the zip file and extract its contents
  2. Select “Universal Serial Bus Devices” again, but instead of choosing “ADB devices”, click the “Have Disk…” button
  3. Select the android_winusb.inf file
  4. Windows will display the “Android ADB” option - select it and proceed with installation
  5. Reboot your SoM and the error should be fixed

For Modules with Incorrect Drivers

If Windows automatically assigned the wrong driver (device appears as something other than USB Download Gadget) (1):

  1. Open Device Manager
  2. Right-click on your device and choose “Uninstall Device”
  3. Check “Delete the driver software for this device” checkbox and click “Uninstall”
  4. Follow the ADB device driver installation steps described above

Additional Considerations

  • Avoid USB hubs between the PC and USB OTG port (1)
  • Avoid using Virtual Machines for this process (1)
  • Use USB 2.0 ports when possible, as they tend to be more reliable for recovery operations

For AM62 Modules Specifically

If you’re using a Verdin AM62, you may also encounter DFU-related issues. The AM62 uses DFU mode and may require the WinUSB driver to be manually assigned to the AM62x DFU device that appears with an exclamation mark in Device Manager (1).

The steps are similar:

  1. Right-click on AM62x DFU and choose “Update driver”
  2. Select “Browse my computer for drivers” → “Let me pick from a list of available drivers”
  3. Choose “WinUSB Device” → “WinUSB Device” and click “Next”
  4. This may need to be done twice - once for the DFU server in Boot-ROM and once for U-Boot

Alternatively, you can use Zadig to install the WinUSB driver with a user-friendly interface (1).

Best regards,
Toradex AI Assistant.

Did you like my answer? :+1: :-1:

If I answered your question, please tick the “Solution” checkbox.

For follow-up questions to me, please use @ToradexAI in your post.

3

Hello Deepak,

this problem should be addressed on this trouble shooting guide
let us know if this helps you resolving the issue.

Best regards

Maximiliano Zapata
Toradex

4

Hi @Maximiliano.tx ,

We followed steps as mentioned in the trouble shooting guide.
Still the same issue is there.
Regards,

Deepak.

5

Hello @Deepak1

can you add more details of what are you seeing now? or there were no changes ?
on the section I pointed out there are 3 cases, this usually helps customer fixing the issue. I would be surprise if this does not address the issue.
just to double check, where you hable to install WinUSB driver using Zadig?

thanks

6

Hello @Maximiliano.tx , @Deepak1

I tried all the steps you shared in the troubleshooting guide and also used the Zadig tool.

Anyway, it’s working fine now, but I’m not sure which specific step actually solved the issue.

Currently, everything is working fine for me.

Regards
Alexx

1 Like