Cannot load TEZI on iMX8X

I start my first experience on Toradex. I followed Quickstart first steps, but it is no Easy Installer installed. Loading the TEZI failed:

Output in cmd.exe on Windows 10:

Downloading Toradex Easy Installer…
uuu (Universal Update Utility) for nxp imx chips – libuuu_1.4.43-0-ga9c099a

Success 0 Failure 0 Wait for Known USB Device Appear…
Error: Timeout: Wait for Known USB Device

uuu (Universal Update Utility) for nxp imx chips – libuuu_1.4.43-0-ga9c099a

Success 0 Failure 1

1:3 1/ 1 [HID(W):LIBUSB_ERROR_IO ] SDPS: boot -f …/imx-boot

ECHO ist ausgeschaltet (OFF).
Downloading Toradex Easy Installer failed…
Drücken Sie eine beliebige Taste . . .

I tried on a 12/2021 Fujitsu i7 and on a 2015 Win 7 Fujitsu i5 with and without a USB 2.0 Hub. It is always the same result.

In Powershell the USB device is listed:
USB-Eingabegerät USB\VID_1FC9&PID_012F\5&6FAFE95&0&3
HID-konformes, vom Hersteller definiertes Gerät HID\VID_1FC9&PID_012F\6&282E85DA&0&0000

In the beginning it was listed as:
NDIS-kompatibles Remotegerät USB\VID_1B67&PID_4026\06789119

What do have I to do different to proceed getting started?

Hi @programmier-hirsch,

looking at your specified environment, I immediately see that you are trying to use the “Apalis-iMX8X” Easy Installer, even though you are using a Colibri iMX8.

Can you download the corresponding file to your module, try again and come back with the results?

List of Files for TEZI

Best Regards
Kevin

Hi Kevin,
thanks for your assistance. Sorry, I mixed up your product family with a processor family name.

Using the Colibri-iMX8X_ToradexEasyInstaller_2.0b6-20201102 installer changed the scene.

The loading showed one error but recorded success:


Downloading Toradex Easy Installer…
uuu (Universal Update Utility) for nxp imx chips – libuuu_1.4.43-0-ga9c099a

Success 0 Failure 0 Wait for Known USB Device Appear…
Error: Timeout: Wait for Known USB Device

uuu (Universal Update Utility) for nxp imx chips – libuuu_1.4.43-0-ga9c099a

Success 1 Failure 0

1:3 6/ 6 [Done ] FB: done

ECHO ist ausgeschaltet (OFF).
Successfully downloaded Toradex Easy Installer.
Drücken Sie eine beliebige Taste . . .
‘’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’
What is this Timeout waiting for known USB device about?

After loading the TEZI starts, but remains empty.
Waiting for external media or network … has a spinning circle.
Network information says:
Ethernet: No address assigned
USB RNDIS 192.168.11.1/24

I got a LAN cable plugged in and our server runs DHCP. Before, I tried a iMX6ULL and its TEZI showed a correct network address 192.168.1.158 which is in our DHCP range.

Thank you very much for your further help,

Best Regards
Frank

… I just looked up our DHCP server. The board has an address lease.
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