Toradex Easy Installer Error on Apalis iMX6

Technical Support
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1

I tried to install custom tezi image on Apalis iMX6Q IT 2GB module by ToradexEasyInstaller(v1.0-20170605). It printed error from console
U-Boot 2016.11-1.0.0+g0e9e31a (Jun 05 2017 - 16:38:56 -0700)

CPU:   Freescale i.MX6Q rev1.5 at 792 MHz
Reset cause: WDOG
I2C:   ready
DRAM:  2 GiB
PMIC:  device id: 0x10, revision id: 0x21, programmed
MMC:   FSL_SDHC: 0, FSL_SDHC: 1, FSL_SDHC: 2
Using default environment

In:    serial_mxc
Out:   serial_mxc
Err:   serial_mxc
Model: Toradex Apalis iMX6 Quad 2GB IT V1.1B, Serial# 04958409
Serial Downloader recovery mode, using sdp command
Net:   using PHY at 7
FEC [PRIME]
Hit any key to stop autoboot:  0 
SDP: initialize...
SDP: handle requests...
Downloading file of size 20408300 to 0x12100000... EP0/out FAIL info=4018080 pg0=8df78500
ERROR: Unexpected report 4
at /build/ags/oe-core_tezi_morty/build/tmp-glibc/work/apalis_imx6-oe-linux-gnueabi/u-boot-toradex/2016.11-1.0.0-gitr0e9e31a/git/)
Downloading file of size 367 to 0x12000000... done
Jumping to header at 0x12000000
Header Tag is not a IMX image
## Loading kernel from FIT Image at 12100000 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

But on PC, it said it’s successful.

    ben@LinuxDev:~/Tezi/Apalis-iMX6_ToradexEasyInstaller_1.0-20170605$ ./recovery-linux.sh 
    Downloading Toradex Easy Installer...
    Successfully downloaded Toradex Easy Installer.

Do you what the problem is? Thanks very much!

2

okay. Finally as you suggested, it works on Windows. On Linux PC, it always fail with usb3.0/2.0 and usb hub. But for Apalis iMX6D 1GB IT V1.1B, the same Toradex Easy Installer is fine.
Thanks.

3

I tried to install custom tezi image on Apalis iMX6Q IT 2GB module by ToradexEasyInstaller(v1.0-20170605).

I guess at this stage there is nothing custom about any of this at all yet, right?

…
Downloading file of size 20408300 to 0x12100000… EP0/out FAIL info=4018080 pg0=8df78500
ERROR: Unexpected report 4

I believe we have seen this USB related issue before however do not have an immediate solution available. What may help is using a different USB host port of your Linux workstation or going through a USB hub vs. direct connection. Alternatively try a completely different machine maybe even a Windows one (;-p).