Problem in Apalis iMX6, not finding toradex easy installer

We have a problem in our new purchasing module and its carrier board.

Module is Apalis iMX6 Quad 1 GB and Carrier board is IXORA.

As per direction given on Toradex website, we connected the Display, Keyboard, Ethernet with board and after connecting the module give the power to board.

What we see on display is an error, which is “Error parsing list JSON downloaded from server”.

After clicking on OK, we saw another message continuously, which is “Wait for external media or network”.

And now nothing works from keyboard or mouse.

Please help