Capacitive faliure RMA

Good afternoon

We are waiting for your response regarding the failure in the team.
What is the normal response time to an RMA request?

We are waiting two weeks without having an answer.

Dear @Tecael,
I am really sorry to hear that you experienced this problem. It should not take that long to get a reply. I will check with the RMA department!
Sorry again for this issue, I wish you a nice day.